please allow a 2-3 day processing time after you place an order, this allows us time to package your soy panda carefully so there is no damage in transit.
we accept payment through shopify and this keeps your payment information super duper secure, not even we can see it! that being said, payment issues may have to be escalated to shopify (but let us know first! we'll do everything we can to help).
choose the shipping speed that best meets your timing needs, we've made sure to provide plenty of options! standard shipping is free with orders over $25, so feel free to take an extra soy panda home for yourself or someone else. we try to ship Monday through Wednesday to avoid the little pandas getting too hot or cold in a warehouse over the weekend.
if you're not happy with your soy panda in any way, you can return un-used, un-lit candles for a full refund within 30 days of your purchase. you must provide a receipt or proof of purchase. please keep in mind that return shipping cost is not included in the return, so you will need to ensure your soy panda returns safely.
we get it, buying things on the internet is already tricky and candles are probably the trickiest to buy without a good sniff. we do our best to describe the scents as accurately as possible, but all our sniffers are different and we understand! if you would like to exchange your candle for another scent, please contact us and return your un-used, un-lit candle and we'll send out another scent on the house.
if your soy panda arrives damaged or defective, please reach out and let us know so we can issue a replacement candle.
the soy panda
7514 griffin ave
richmond, va 23227